[EZDozzit]

Actually, Nextel has the worst customer service. AT&T used to be the best but have dropped a few notches. Verizon is now number one. I have no complaints about AT&T. They always replace my phone, no questions asked. The coverage is excellent when I travel and my company pays for the service which is the best part. I have friends who have Cingular, SprintPCS, Nextel and that new Metro POS (piece of shit) and they all complain about coverage or dropped calls. If I had to recommend one, it'd be Verizon. BTW, next year, AT&T will also have "push to talk", same as Nextel. Verizon already has it.

 

[EZDozzit]

LeonTLR said:
Actually, Verizon's direct connect is like a 3rd rate walkie talkie. :shake As for bad customer service, Nextel is the best service I have had. But I deal with their government accounts peeps.

I'm not interested in the push to talk from Verizon or anyone else. That was just an FYI for those of you who think it's trick. My company, Johnson & Johnson, has a corp account with Nextel and their customer service still sucks. :mad

 

[EZDozzit]

Bottom line, everyone's had good or bad experiences with cell phone providers. As long as you're happy with what you have now. I'll stick with AT&T since I've been satisfied with their customer service. I haven't used Nextel and don't plan to. Their phones are larger than the average. I also hear our company telecom manager complain about their poor customer service. But again, to each his/her own. :redflip

 

[EZDozzit]

Chinygyal said:
I wouldn't stay with a cell phone company because their "customer service" was good, I would stay because their "service" and plans are good. If their service is good in the first place then there really wouldn't be a reason to contact customer service. :shrug Unless you need to change phones, which you can always do online.

Same here. Like I said on a previous posting, I always have great coverage with AT&T especially when I travel. The added bonus is their great customer service. I contact them on the phone instead of using the online service because I can provide a corporate account code and receive 25-40% discount on accessories.