Just a post for future helmet buyers, I was in a minor get off last week and scuffed my helmet. i called KBC today and told them about it, they said to ship it to them and they would examine it the day they get it and ship it back to me for free. I am quite impressed, and I mentioned to the guy that I purchased another VR-1 today to use as a second/replacement helmet for the one in the accident. I just thought I would share because it is nice to see some good customer service every once in a while.